Website development, ongoing maintenance, performance and security improvement, SEO foundations, analytics and Tag Manager, integrations, backups, and website migration.
Frequently asked questions
Answers without the technical fog.
Start here for the questions we hear most about services, support, security, and working together.
Pricing depends on the service, scope, complexity, content readiness, and support required. We clarify deliverables and costs before work begins so there are no surprise additions.
The Service Level Agreement documents covered services, support hours, response and resolution targets, responsibilities, and exclusions. See the full SLA.
General requests have a target response within 1×24 business hours. Emergency cases such as an inaccessible website have a target response within four business hours.
Timely access, accurate information, necessary content and approvals, legal use of the service, and payment according to the agreement.
We use reasonable security measures including encrypted connections, access restrictions, secure storage practices, and trusted service providers. Personal data is not sold.
Yes. Backup frequency and delivery depend on the selected maintenance scope. Backups can be used to restore the website when a covered issue occurs.
Yes. Depending on the project, we can connect analytics, advertising platforms, email tools, CRM systems, forms, automations, or documented third-party APIs.
Maintenance may include system and plugin updates, content changes, backups, security checks, performance review, and troubleshooting according to the agreed package.
Use the contact page, email [email protected], or start a WhatsApp chat. Standard support hours are Monday–Friday, 09:00–17:00 WIB.
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